1. General Information
These return policies apply to all services and digital products purchased through Zertucha Creative Studio. Our goal is to provide our customers with a transparent, reliable and fair shopping experience.
2. Refunds on Digital Services
Digital services (social media packages, graphic design, consultancy, etc.) are instantly accessible products, so no refunds are made after the purchase is completed and the service is started. However, if there is a technical problem in service delivery, you can contact us.
3. Cancellation Before Service Start
If the purchased service has not been started yet, it can be canceled upon customer request and the full fee will be refunded. If the service has started, there is no right to a partial or full refund.
4. Special Cases
In case of unexpected technical problems or service disruptions caused by us, a partial or full refund may be issued to the customer.
5. Return Process
Once the return is approved, your payment will be transferred to the same method you used for purchase 5-10 business days. Our company is not responsible for delays caused by the bank or payment provider.
6. Contact
For your return and cancellation requests, contact us our contact page or our WhatsApp line.
EN
1. General Information
These return conditions apply to all services and digital products purchased through Zertucha Creative Studio. Our goal is to provide our customers with a transparent, reliable, and fair shopping experience.
2. Returns for Digital Services
Since digital services (social media packages, graphic design, consulting, etc.) are instantly accessible products, returns are not made after the purchase is completed and the service has started. However, if you experience a technical problem in the service delivery, you can contact us.
3. Cancellation Before Service Starts
If the purchased service has not yet been started, it can be canceled at the request of the customer and the full fee will be refunded. If the service has started, there is no right to partial or full refund.
4. Special Cases
In case of unexpected technical problems or service disruptions caused by us, a partial or full refund can be made to the customer.
5. Return Process
When the return is approved, your payment will be reflected to your account with the method you used in the purchase within 5-10 business days. Our company is not responsible for delays caused by the bank or payment provider.
6. Contact
For your return and cancellation requests, you can contact us through our contact page or via our WhatsApp line.
