İletiŞef v1.0 – Artificial Intelligence Supported Omnichannel Marketing, Automation and Customer Communication Platform

MessageChief v1.0, businesses with their customers via a single panel allows Laravel (backend) + React (frontend) is an omnichannel customer communication and marketing platform. It is specifically designed to be sold as a SaaS (subscription system).

In short, with this script, you can manage WhatsApp, Facebook Messenger, Instagram, SMS and Email messages from a single system.

What does it do?

1. WhatsApp Business Management

• Official WhatsApp Cloud API support
• Chatting with customers
• Sending a mass message (Broadcast)
• Creating message templates
• Automatic replies
• Adding the WhatsApp button to the website

For example:

• An e-commerce site automatically sends order confirmation via WhatsApp.
• When the customer writes, AI automatically responds.

2. AI Chatbot

One of its most powerful features.

With artificial intelligence;

• Answers questions
• Recommends product
• Tells the order status
• Create an appointment
• Can transfer to human agent

For example

Customer:
"Where is the cargo?"

AI

"Can you share your order number?"

or

"Your order was shipped today."

3. Omnichannel Inbox

All messages are collected on one screen.

Supported channels:

• WhatsApp
• Facebook Messenger
• Instagram DM
• SMS
• Email

The agent responds without considering which platform it is coming from.

4. CRM

Every customer is kept on record.

For example

Ahmet

• Phone
• Email
• Last order
• Latest conversations
• Tags
• Notes

So that customer history is not lost.

5. Sending Bulk Messages

Thousands of people at the same time;

• Campaign
• Discount
• Announcement

.

For example

Hello,

20% discount on all products today.

Code:
SUMMER20

6. Email Marketing

Offers Mailchimp-like features.

• Email design
• Drag and drop editor
• Ready templates
• Opening rate
• Click rate

7. SMS Marketing

Can send bulk SMS.

For example

Your order has been delivered.

or

Today is the last day!

8. Automation Builder

You can set up automation without writing code.

Sample flow:

New WhatsApp Message

↓

Does the message contain "Price"?

↓

yes

↓

Submit product catalog

↓

wait 2 minutes

↓

"Did you get an answer?" send

You create this by drag and drop.

9. Multiple Personnel

You can create a support team.

For example

• Ali
• Ayse
• Mehmet

Incoming conversations can be assigned to staff.

10. E-Commerce Integration

Can pull orders.

Can support:

• WooCommerce
• Shopify
• Other API systems

Thus, the customer's order can be seen when he writes.

11. Social Media Planning

Instagram

Facebook

posts in advance and share them on the specified date.

12. Multi Tenant

One of its most important features.

Single installation;

firma1.site.com

firm2.site.com

Firma3.site.com

.

Every customer

• own panel
• own users
• own WhatsApp account

becomes

So it can be sold as SaaS.

13. White Label

You can sell it under your own brand.

For example

Logo:

MessageChief

instead of

Zertucha CRM

.

14. Payment System

You can sell memberships.

Some of the systems it supports:

• Stripe
• PayPal
• Razorpay
• etc.

Customer pays monthly.

Who can use it?

• Digital agencies
• Call centers
• E-commerce sites
• Restaurants
• Hotels
• Real estate companies
• Law offices
• Clinics
• Educational institutions
• Corporate companies

Advantages

✅ All messages are collected in one panel.

✅ AI provides customer service.

✅ WhatsApp marketing is possible.

✅ Email and SMS can be sent.

✅ Includes CRM.

✅ Multi-user.

✅ Can be sold as SaaS.

✅ Since it is based on Laravel, it can be improved.